Make sense of your payroll card

A payroll card can leave you with several different questions: how to start using it, where a payment went, what a transaction costs, or whom to contact when something is wrong. [PUBLICATION NAME] explains those questions for U.S. workers using or considering Fintwist payroll cards. Start with the issue in front of you, then use the linked documents to check the terms of your own program.

The provider now presents Fintwist as Corpay Prepaid. You can find its current account-access links on the official Corpay Prepaid website. This publication provides reading guides; account actions take place with the provider or your employer.

New to the card?

Read the Fintwist payroll card guide to understand the different organizations and documents involved. If you already have your card and need to get started, the activation and account-access guide separates card setup from online registration.

Understand where your money goes

The fees and cash-access guide explains how to read a fee schedule against your actual spending habits. For money you want to move to your bank, see card-to-bank transfers. If you are deciding how to receive future wages, compare payroll cards and direct deposit.

Work through a problem

A missing paycheck needs a different investigation from a declined purchase. Use the missing-pay guide when an expected wage payment cannot be found, and the declines and pending-holds guide when a purchase or available balance looks wrong. For a missing card or an unfamiliar transaction, go directly to lost cards and disputes.

Learn about the publication on our About page. Editorial questions belong on the Contact page; do not send card numbers, passwords, identification documents, or payroll records to this publication.